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Terms and Conditions

Cassaa.com
Last Updated: 10/01/2025

1. Introduction

Welcome to cassaa.com (“cassaa”, "Cassaa", “we”, “our”, “us”). By accessing or using our website, products, or services, you agree to be bound by these Terms & Conditions. Please read them carefully before using our site.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

3. Use of the Website

You agree not to:

  • Use the website for unlawful or fraudulent purposes
  • Attempt to gain unauthorized access to our systems
  • Copy, distribute, or misuse any content or materials on Cassaa.com
  • Interfere with the website’s security or functionality

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

4. Product Information

We strive to provide accurate product descriptions, images, colors, and sizing. However:

  • Colors may vary due to screen settings
  • Measurements are approximate
  • Product availability may change without notice

We may modify or discontinue products at any time.

5. Pricing & Payment

All prices are listed in USD unless otherwise stated.

By submitting payment information, you confirm that:

  • You are authorized to use the payment method
  • The information provided is accurate

We may cancel orders due to pricing errors, suspected fraud, or payment issues.

6. Order Processing & Shipping

After placing an order, you will receive an email confirmation. Processing times vary based on product availability.

Shipping times are estimates and not guaranteed. Cassaa is not responsible for delays caused by carriers, customs, or unforeseen circumstances.

Customers are responsible for providing accurate shipping information. Orders shipped to incorrect addresses due to customer error are not eligible for refunds.

7. Returns & Exchanges

Returns and exchanges are governed by our Return Policy, available on our website.

To qualify for a return:

  • Items must be unworn, unused, and in original condition
  • Requests must be made within the stated return window

Certain items (e.g., final sale or customized products) may not be eligible for return.

8. Intellectual Property

All content on Cassaa.com — including images, product designs, logos, text, and graphics — is the property of Cassaa or its licensors.

You may not reproduce, distribute, or use our content without written permission.

9. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Cassaa is not liable for indirect, incidental, or consequential damages
  • Our total liability for any claim related to your use of the site or products will not exceed the amount you paid for the product in question

You use the website at your own risk.

11. Warranty Disclaimer

All products are sold “as is” unless otherwise stated. We do not guarantee that:

  • The website will be error‑free or uninterrupted
  • Product descriptions will always be accurate
  • Products will meet your expectations

12. Third‑Party Links

Cassaa.com may contain links to third‑party websites. We are not responsible for their content, policies, or practices.

13. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict‑of‑law principles.

Any disputes will be resolved in the courts located in Texas.

14. Changes to Terms

We may update these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

15. Contact Information

For questions regarding these Terms, contact us at:

Email: service@cassaa.com

Return and Refund Policy

Cassaa.com
Last Updated: 10/01/2025

1. Overview

At Cassaa, we want every customer to be fully satisfied with their purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for products purchased through Cassaa.com.
By placing an order, you agree to the terms outlined below.

2. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Item must be unused, unworn, and in original condition
  • All original tags, packaging, and accessories must be included
  • Return request must be submitted within the applicable return window
  • Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may be rejected or subject to a restocking fee.

3. Return Window

You may request a return within:

  • 30 days of delivery for leather jackets
  • 14 days of delivery for footwear

Return windows may vary during promotional periods or for special product categories.

4. Non‑Returnable Items

The following items are not eligible for return or refund:

  • Final sale or clearance items
  • Customized or personalized products
  • Items showing signs of wear, damage, or alteration
  • Products returned without original packaging or tags

5. Return Process

To initiate a return:

  1. Contact our support team at service@cassaa.com with your order number
  2. Wait for return authorization and instructions
  3. Ship the item back using the provided return address

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

6. Exchanges

Exchanges are subject to product availability.
If the requested size or style is unavailable, a refund will be issued instead.

7. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Refunds typically take 5–10 business days to process
  • Shipping fees are non‑refundable unless the return is due to our error

If a returned item is not approved, it will be sent back to you at your expense.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide photos of the issue and packaging
  • We will arrange a replacement or refund at no cost to you

9. Lost or Stolen Packages

Cassaa is not responsible for packages lost or stolen after delivery is confirmed by the carrier.
Please contact the carrier directly for claims.

10. Cancellations

Orders may be canceled before they are processed or shipped.
Once an order has shipped, it cannot be canceled and must follow the standard return process.

11. Contact Information

For return or refund inquiries, contact us at:

Email: service@cassaa.com

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